Shipping & Returns

Shipping

I currently only ship to customers in the following countries: United Kingdom, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Singapore, Spain, Sweden, United States.

Customers outside the United Kingdom are responsible for any customs and import taxes that may apply - I am not responsible for delays due to customs.

I aim to ship the majority of Ready-made products within three working days of receiving an order (2-3 weeks for trade customers), however there can be small delays during my busiest periods. Some of my prints are made on demand, and these are shipped within 2 weeks of receipt of an order. In these cases, I aim to keep you notified with updates throughout the process.

I aim to notify you as soon as possible about any delays with your order. If for any reason an item is unavailable, I will notify you and offer you a full refund.

The exception to the above is my paintings. As each painting is created by hand, once an order has been received, it can take up to 3 weeks to be dispatched. Throughout the order, I keep you updated via email as to the progress of your piece.

Bespoke and customised art pieces also require a longer dispatch as individual designs have to be created. I share visuals of the design with you before the print is produced, and liaise with you throughout the process via email.

I send UK orders via Hermes and Royal Mail (requiring a signature on delivery on A4 and A3 prints, mugs, placemats, coasters and paintings) and will notify you as soon as your order has been dispatched. 

UK mainland shipping is charged from £1.95 to £6.95. 

International orders are sent via Royal Mail Track & Sign, starting at £6.60. Please note my placemats and coasters are not available for international delivery.

Prints up to A3 in size are sent flat, bigger sizes are sent rolled.

My delivery charges are calculated by the final total weight of the products you are ordering.

Looking after your product

As with all prints and paintings, please avoid hanging or placing in direct sunlight as this may cause the colours to fade.

Returns

The policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund.

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period", from the moment your order is placed, to seven working days of receiving your order (beginning on the day after you receive the goods). You can cancel your order by emailing info@southislandart.com.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to me to my contact address at your own cost (unless we delivered the item to you in error or the item is damaged) as soon as possible once you have canceled the contract. If your order has already been dispatched when you cancel, you are responsible for the cost of returning them on receipt.

I reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at my expense.

You will not have any right to cancel a purchase for the supply of the following goods:

  • for the supply of goods made to your specifications or clearly personalised (my customised and bespoke service) or which by reason of their nature cannot be returned.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, I require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

To return your product, please email info@southislandart.com and I will send you the return address details.

You will be responsible for paying for your own shipping costs for returning your item. 

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once you have notified us that you wish to cancel the contract, any sum debited to us (minus the cost of shipping) will be refunded to you as soon as possible and in any event within 30 days of your cancellation. Shipping costs are non-refundable.

Any item ordered through our customised or bespoke service is non-refundable, and requires a non-refundable fee of 50% to cover our costs of ordering the materials required and time spent creating the design.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@southislandart.com.

Exchanges

We only replace items if they are damaged. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.