South Island Art Returns

To return your product, simply email info@southislandart.com for the return address details (this is a UK address).

The returns policy lasts 14 days. You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period", from the moment your order is placed, to within 14 days of receiving your order (beginning on the day after you receive the goods). You can cancel your order by emailing info@southislandart.com.

Once you have cancelled the contract and told me you wish to return your order, you have another 14 days to get it back to me. You must send the goods back to me to my address at your own cost (unless I delivered the item to you in error or the item is damaged).

If you are in possession of the goods when you cancel your order, you are under the duty to retain them and take reasonable care of them.

If your order has already been dispatched when you cancel, you are responsible for the cost of returning them on receipt.

I reserve the right to make a charge not exceeding my direct costs of recovering the goods if you do not return the goods or return them at my expense.

Items that can’t be cancelled or returned

• You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised (my customised and bespoke service).

Completing a return

To be eligible for a return, your item must be unused and in the same condition that you received it. Please ensure it is sufficiently packaged to prevent any damage on return.

To complete your return, I require your order number, or a receipt or proof of purchase if the item was bought in person at an event.

Partial refunds

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to my error. 

• When only part of an order is returned, the refund will be for the returned item.

Return shipping costs

You will be responsible for paying for your own shipping costs for returning your item. 

If you are shipping an item, I recommend using a trackable shipping service or purchasing shipping insurance.

Refunds

Once you have notified me that you wish to cancel the contract, the sum debited to me will be refunded to you within 14 days of receiving the product back from you. 

Any item ordered through my customised or bespoke service is non-refundable, and requires a non-refundable fee of 50% to start work - this covers my costs of ordering the materials required and time spent creating the design.

Late or missing refunds

If you haven’t received a refund yet, please check with your bank or your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at info@southislandart.com.

Exchanges

I only replace items if they are damaged. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.